Please check our Frequently Asked Questions page before
contacting our support team. If you cannot find your answer
from the FAQ page, please enter your query here.
This form will only be sent if a valid email address
has been inserted in the 'email' box.
Please provide your Name, Email address,
Phone number and your Client ID (if you are
a registered user). The Client ID# can be found in your
Order Confirmation email when you registered the software.
Please fill in all of the required items marked in * and provide as much extra information
as possible.
Important Notes
Please attach and send an "error.log"
file to .
This file can be found in the same directory of
your application. For example, by default the
error.log file for Submission v7.0 is in C:\program
files\dynamic\dynamic submission v7\error.log.
For problems regarding Mail
Communicator™ please send us the "sendmail.log"
file, which is located in the same directory of
your application i.e.C:\program files\dynamic\mail
communicator\logs\sendmail.log
.
This file can be found in the same directory of
your application. For example, by default the
error.log file for Submission v7.0 is in C:\program
files\dynamic\dynamic submission v7\error.log.