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Frequently Asked Questions - Dynamic Submission

Q:The program is saying my registration code is cancelled but I havenít cancelled it

This is because we are using an online authentication system to verify each registration code everytime you use your software. Although our server is active over 99% of the time, occasionally it does go down. If you receive a message informing you that your registration code has been cancelled, please follow the instructions below to re-activate your registration code:

1. Connect to the Internet and open the ďRegister" window in your software.

2. You will see the "Active" button near the "Registration No" box.

3. Click on the "Active" button and follow the instructions on the screen.

4. Close the program and re-start.

If this does not work, please contact our sales team by filling out our contact form. Please include your Client ID# and also attach your "Error.log" file located in the same directory of the program. By default you can get your "Error.log" file by going to C:>Program Files>Dynamic>Dynamic Submission.

NOTE: if you are using Windows 7, the error.log file could be under C:>User account name>AppData>Local>VirtualStore>Program Files>Dynamic>Dynamic Submission.


Registration & Setup FAQ

What happens if I had a type error and accidentally used up all the domains in the Standard or Professional edition?

How do I transfer the software, the files and the logs of my first submission to another PC?

The search engines wonít update automatically. Why is that?

I have entered a proxy server, why do I still have problems with the connection?

Can I install Dynamic Submission on different computers?

I tried to register my details, but an error message is saying my registration code is invalid?

The program is saying my registration code is cancelled but I havenít cancelled it?

How do I use Dynamic Submission with a firewall?