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Assisted Support

Get help from our professional support . Support options for Apex Software™ could include phone or e-mail assistance.

  • Technical Support
  • Our Technical staff is available to assist our valuable customers with any type of technical problem. We train our staff to guide each customer through their individual problem, until it is resolved.
  • Sales Inquiry
  • Please let us know of should you have any question regarding Sales.

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FAQ's - Dynamic Mail Communicator™

Solutions to common issues in using Dynamic Mail Communicator™ a Bulk Email Marketing and Mailing List Management Software

Email Formatting
»Does Dynamic Mail Communicator Support HTML emails?
»Can I insert a picture in the messages?
»When sending out HTML messages using Mail Communicator, the images do not get properly displayed on recipient’s computer. What should I do?

»What does it cost to purchase a second license?
»Does Dynamic MailCommunicator support Exchange Server POP3?
»Does Mail Communicator support the Email tracking feature?
»When I try to verify emails, I always get a "time-out" error. Why does this happen?
»How do I check if my SMTP Mail server is correct or not?
»I have installed the software and run the program, but only the splash screen appears and the program itself doesnt launch. What is the problem?
»How do I backup and restore my Mail Communicator Settings and Data?
»Using Mail Communicator With a Firewall

Mailing List
»How do I create a mailing list?
»How can I move to the next column when I enter a mailing list manually?
»What are the file formats that Mail Communicator supports for importing mailing list?

Receiving Email
»How do I get the bounced back emails from my email account?
»Can I use Mail Communicator to Subscribe/Un-subscribe directly from the Database mailing list (such as Microsoft Access), or does my mailing list have to be a Text file?
»I would like to download my emails automatically every half an hour, how can I do this in MailCommunicator?
»My Mailbox contains thousands of emails. Is it possible to download only 300 emails at a time?
»How can I delete my emails from the mail server and retrieve the emails through Mail Communicator at the same time?
»How can I add all my Returned (un-deliverable or bounced back) Email Addresses into the default “Removed” file?
»How to set up a DOUBLE OPT IN list?

Sending Email
»What happens if I send HTML messages using Mail Communicator to someone that can only read text messages?
»What happens if I lose my internet connection and the emailing process is interrupted?
»How do I send emails in "scheduler" mode?
»Can I send attachments with Dynamic Mail Communicator?
»Is it possible to instruct the program to throttle the emails being sent so it only sends 1 email every 2 seconds? I’m worried about getting into trouble with my ISP if they all go out at the same time.
»Is it possible to send the emails directly from my database mailing list (such as Access, SQL server) since my mailing list is not in Text or CSV format?
»How come Mail communicator will only let me send 5 emails at a time?
»How do I set up a recurring newsletter campaign for consecutive time periods?
»Can I send personalized attachments with my emails?