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Frequently Asked Questions - PPC BidMax™

Q:When i try to install your program(s), i get the following error, "A previous program installation was never completed. You need to restart your computer to complete that installation before running Internet Explorer Setup. Setup will now close. "
A:

CAUSE
This error message can occur if Windows was not restarted after installing or updating files that were in use by Windows.

For example, some program installations or updates need to replace files that are currently in use by Windows. Some files cannot be replaced while Windows is running. Windows must be restarted so that these files can be updated during the initial startup of Windows before they are loaded into memory.
RESOLUTION
Please go to "Start / Run".

Enter "Regedit" which will open "Registry Editor" window.

Please go to registry key:
HKEY_LOCAL_MACHINESystemCurrentControlSetControlSession Manager
Delete any PendingFileRenameOperations values in this key.

You may also need to check for and remove pending file rename operations in the following registry keys:
HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRunOnce

HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRunOnceEx

HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRunServicesOnce

HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRunOnce


NOTE: If the problem is still not resolved, try emptying the Temporary Internet Files folder.

To Delete Temporary Files
1. Double-click My Computer, double-click drive C, double-click the Windows folder, and then double-click the Temp folder.
2. Press CTRL+A to select all the files in the folder.
3. Press the DELETE key.
4. Close My Computer.

To Delete Temporary Internet Files
1. On the desktop, right-click Internet Explorer, and then click Properties.
2. Under Temporary Internet Files, click Delete Files.
3. Click to select the Delete Offline Content check box, and then click OK.
4. Close Internet properties.

Also please see the Microsoft "Knowledgebase" about this problem.

http://support.microsoft.com/kb/221863

  

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